Android gmail app not downloading attachments

 · Hi, Recently some of my mail users have reported that they no longer can download attachment from mails in the gmail app on android phones and this is only the case with their Exchange mail and not their private gmail account. The problem don't seem to be on every phone, both my boss an my coworkers am able to download them with no issues - the.  · Open the Gmail app. Tap on the 3-line menu button on the top-left corner. Clear cache on Android: Open the Settings app. Go into Apps. Find the Gmail app under See all apps.  · I've tried downloading attached Gmail files, mainly apps and some PDF documents, from both the browser (Chrome) Gmail and also the Gmail app on the device. Interestingly, when I download using the Gmail in the Chrome browser it shows that the files are downloading - 30%, 50%, 75%, etc. - but then ultimately the message is that the file was.

I've tried downloading attached Gmail files, mainly apps and some PDF documents, from both the browser (Chrome) Gmail and also the Gmail app on the device. Interestingly, when I download using the Gmail in the Chrome browser it shows that the files are downloading - 30%, 50%, 75%, etc. - but then ultimately the message is that the file was. Solution 2: Check your date and time settings. When you try to download an app from the Play Store, the Google servers will try to check for the time on your device. If the time is incorrect, it will not sync the servers with the device, which can cause a problem in downloading anything from the Play Store. 6. Restart the Microsoft Edge browser to apply changes. Now try to use Gmail and download the attachment that you were failing to download. 4. Clear Browser Cache and Cookies. If failure to download Gmail attachments is caused due to a browser, clearing cookies and cache will help.

Adam (CodeTwo) Get answers from your peers along with millions of IT pros who visit Spiceworks. Recently some of my mail users have reported that they no longer can download attachment from mails in the gmail app on android phones and this is only the case with their Exchange mail and not their private gmail account. Steps to download attachments from Gmail account: Step 1: Install Login into Gmail Backup Software. Step 2: Select Category as “Email”, Email-format as “PDF”. Try clearing Gmail app cache and data. You may find this option in settings -- Apps -- Gmail.